Al Nimra School Parent Portal — Frequently Asked Questions
The Al Nimra Parent Portal can be used on your phone, tablet or computer through a web browser. You do not need to download an app at this current moment.
How do I create a Parent Portal account?
Select Request Access on the Parent Portal and submit your details. For security, accounts are not created immediately. Al Nimra School will review your request before access is approved.
Why does my account need to be approved?
The Parent Portal contains private information about pupils, including attendance, homework, Quran progress, fees and school records. Approval helps us make sure access is only provided to genuine Al Nimra School families.
I requested access but haven’t heard back. What should I do?
Please allow the school time to review your request. You should also check your spam or junk email folder.
If you still haven’t received an update, contact us at management.alnimra@gmail.com.
My request has been approved. What happens next?
You will receive an email with a secure link to set your password. Once you have created your password, you can sign in to the Parent Portal.
My activation or password link doesn’t work. What should I do?
Use Forgot Password on the sign-in page to request a new password link.
If you continue having problems, contact management.alnimra@gmail.com.
I’ve forgotten my password. What should I do?
Select Forgot Password on the login page and enter the email address associated with your Parent Portal account.
How do I add my child?
After signing in: My Profile → Add Child
Complete the requested information carefully and submit it.
I have more than one child at Al Nimra. Can I add them all?
Yes. You can add multiple children to the same Parent Portal account.
Can both parents or guardians have their own accounts?
We advise only 1 account per family. If you require 2 accounts please contact management.alnimra@gmail.com.
Why isn’t my child showing on my dashboard?
Go to My Profile and check that your child has been added to your account.
If a pupil has been deactivated by the school, they will no longer appear in the normal day-to-day areas of the Parent Portal.
If you believe your child should be showing, refresh the page and wait a couple of minutes. Contact the school if the problem persists.
Can I change my child’s information?
Some information can be managed through My Profile. Certain school-controlled information may need to be changed by Al Nimra School.
If you notice incorrect information that you cannot change yourself, please contact us.
Where can I see my child’s attendance?
Your child’s attendance information is available through the Attendance area of the Parent Portal.
Where can I see homework?
Homework assigned to your child’s class is available through the Homework area.
Where can I see Quran progress and home revision?
Use the Quran area of the Parent Portal to view Quran progress, targets and home-revision information made available for your child.
Where can I see my fees and previous payments?
The Fees area shows fee records associated with your child, including relevant payment information and payment history.
If you believe a payment or balance is incorrect, please contact the school rather than attempting to correct the record yourself.
Can another parent see my child’s information?
Parents are only permitted to access information for pupils linked to their own account.
Please never share your Parent Portal password with another person.
Can teachers see my child’s medical information?
Authorised teachers can access medical information for active pupils where required for safeguarding and emergency responsibilities.
Medical information is restricted to authorised school users and is not publicly accessible.
What happens when my child leaves Al Nimra School?
The school can deactivate a pupil when appropriate. Deactivated pupils are removed from normal operational areas of the portal.
Historical school records may still be retained where required.
Can I use the Parent Portal on my phone?
Yes. You can access the Parent Portal using a modern web browser on a:
- Smartphone
- Tablet
- Laptop
- Desktop computer
Do I need to download an app?
No. The Al Nimra Parent Portal is currently available through your web browser and can be used on a smartphone, tablet, laptop or computer.
A dedicated Al Nimra School mobile app is also being developed to work alongside the web portal and will be made available in the future.
Parents will be informed when the app is ready. Until then, the web portal provides access to the school’s online services and no app is required.
Is my child’s information private?
Al Nimra School takes the privacy of pupil and family information seriously.
The Parent Portal uses authenticated accounts and access controls designed to restrict information to authorised users.
Parents should also help keep their account secure by:
- Keeping their password private
- Not sharing password-reset links
- Signing out when using a shared device
- Contacting the school if they notice anything unusual
How do I log out?
Use the Log out / Sign out option in the Parent Portal.
We particularly recommend signing out if you are using a shared or public device.
Can I delete my Parent Portal account?
Where account deletion is available, follow the instructions provided in your account settings.
Some historical school records may still need to be retained by Al Nimra School where appropriate, even after an account has been deleted or anonymised.
Something isn’t working. What should I do?
Please contact:
Al Nimra School
Email: management.alnimra@gmail.com
When contacting us, it is helpful to tell us:
- What you were trying to do
- Which page you were on
- What happened or what message appeared
You may also send a screenshot if this helps explain the problem.
Please never send us your password, password-reset link or other login credentials.
